Genia Wilbourn is Vice President of Wireline Global Operations, leading wholesale and enterprise service delivery and assurance across more than 2,600 cities in 145 countries. Additionally, she leads the operation of all Verizon wireline network technical facilities across the globe. Her team includes Verizon on and offshore provisioning centers along with field forces supporting customer installation and maintenance and global mesh, transport and data networks.
Most recently, Wilbourn led Verizon Partner Solutions Operations, responsible for Verizon’s global wireline wholesale operations including access service ordering for core, Fiber-to-the-Cell (FTTC) and Ethernet services; competitive local exchange carrier (CLEC) ordering, installation and maintenance; voice product marketing and operations; core services regulatory support; wholesale systems transformation and wholesale business process management.
She previously led Global Engineering Design & Transport where she was responsible for engineering design, network provisioning and capacity management across Verizon’s wireline footprint. Wilbourn began her Verizon career in 1998 as a wholesale operations team leader and has since held a variety of staff and line positions of increasing responsibility in center and field operations, service delivery and assurance and customer care.
Wilbourn holds a BS in civil engineering from Morgan State University. She is a graduate of the Master Series of Distinguished Leaders and was named one of OSP Magazine’s Game Changers in 2015.
She is currently executive sponsor of the Black Resource Association of Verizon Employees (BRAVE) and actively supports Verizon Foundation’s Innovative Learning mentoring programs such as Black Girls Code and #weneedmore which seek to foster and inspire youth towards STEM careers.
Ms. Wilbourn was honored in October 2016 with the Chairman’s Credo Award for outstanding leadership.